Refund policy

Refund & Returns Policy

As all of our food is freshly prepared to order, we are unable to accept returns once items have been delivered or collected.

Cancellations
Orders may be cancelled or amended up to 24 hours before the scheduled delivery or collection time. After this point, we are unable to offer refunds or changes.

Quality Issues
If you are not satisfied with your order or believe there is an issue with the quality of your food, please contact us within 24 hours of receiving your order. We may request photos or further information in order to investigate.

Where appropriate, we may offer a replacement, partial refund or full refund at our discretion.

Incorrect Orders
If you receive an incorrect item, please notify us as soon as possible. We will arrange a replacement or refund where applicable.

Allergens & Dietary Requirements
Customers are responsible for informing us of any allergies or dietary requirements before placing an order. We cannot accept responsibility for issues where this information has not been provided.

Delivery Issues
Please ensure that all delivery details are correct. We cannot be held responsible for failed deliveries due to incorrect information provided by the customer.